Customer Service
Phone: (951) 600-7154 - Monday through Saturday - 9:00 am to 5:00 pm Pacific Time
Email: Eeeck_Mail@MyMovieMonsters.com
Phone Orders Welcome!
Were you born before 1964 and perhaps are afraid of the DOT COM? Fear not. Skip computer online ordering. Just dig up a live person by calling (951) 600-7154 and place an order by phone. We honor all major U.S. credit cards and accept money orders.
International Orders
Please read our policy carefully. We accept international orders from Canada, Australia, most of Europe, and Japan. However, all international orders must use PayPal for payment (at www.paypal.com). Orders from Canada and the United Kingdom also must have a confirmed shipping address (see PayPal.com for details). We will not ship until the shipping address is confirmed. Orders from other countries for which we offer shipping must have matching names for the addressee and the PayPal account holder. If we have any concerns, we reserve the right to cancel any order and refund the purchase price.
Customs Fees or other additional taxes or charges applied by foreign postal administrations are the responsibility of the buyer and are not included in our shipping and handling charges. We mark all international shipments as merchandise and at the actual value. We will not mark any shipment as a gift or understate its value. This is a violation of U.S. and international law.
Shipping, Insurance, Return and Refund Policies
We ship exclusively through the U.S. Postal Service. Delivery Confirmation is included in most cases. Media Mail shipping is the most inexpensive option, however, orders using this option can only contain books, magazines and/or DVDs, nothing else. We will cancel any Media Mail shipping order containing other items, and the customer must redo the order choosing an appropriate shipping option. First-Class shipping is only available for items 13 ozs or less. First-Class shipping orders weighing more than 13 ozs will ship via Parcel Post unless an expedited service such as Priority Mail or Express Mail is selected.
While our customers very rarely experience any difficulties with shipments from us through USPS, we make shipping Insurance available for a nominal fee in our shopping cart. Insurance claims must follow the USPS rules found at USPS.com. We cannot be made liable for loss or damage in shipping, so insurance is recommended. We will accept returns or give refunds only under the following terms:
Returns when first authorized by us can be made only for a manufacturer defect. Loose DVDs in and of themselves are not considered a defect unless a disc is damaged in transit. We will replace it with the same exact item, if available. If item is not available, a store credit will be given in the amount of the original purchase price less shipping. Return shipping is the responsibility of the customer. Before initiating a return, the purchaser must contact us to receive a return authorization number.
Refunds when first authorized by us will cover the original purchase price less initial shipping and return shipping costs. Upon our receipt of the item within 10 days of the refund request, and returned unopened in brand-new condition (any shrink-wrap and other seals intact), we will initiate the refund using the same payment method as the original purchase. A 5% restocking fee may apply. Please contact us for more information.
Pre-Orders and Special Orders
Pre-Orders are sometimes offered with highly anticipated items not yet available from the manufacturer or distributor. This is a popular option for those who wish to reserve the item right away and avoid a quick sellout. Payment is required at the time of your order. If you add a pre-order to your regular order, your entire order will not ship until the pre-order is available for shipping. For this reason we recommend that pre-orders are made separately from regular orders to allow the regular order items to be shipped immediately (except for mailed payments).
Special Orders can be made by email or phone request and are generally available for hard-to-find or out-of-print items. Depending on whether or not we can locate the item, and at what price, a deposit may be required and full payment must be made within seven days of us notifying you of its availability.
Smeraldi Enterprises: MyMovieMonsters.com - bObbleWaCky! - MakeYourDomain.com
Since 1999, from our original crypt in Northern Virginia to our current crypt in "Karloffornia," MyMovieMonsters.com has offered monster lovers vintage classic horror and sci-fi movies circa the 1930s to the 1970s, models, figures, magazines and more, featuring licensed or manufactured products from Universal Studios Monsters, Sideshow Collectibles, Mezco, NECA, Hot Toys, Toho/Godzilla, Freaky Monsters, Undying Monsters, Monsters From the Vault, Famous Monsters of Filmland, Scary Monsters, Moebius, MPC, AMT, Polar Lights, Revell, Dark Horse, Monstarz and others.
Ten years later, we launched bObbleWaCky! our 1-Stop Bobble Shop. It is a "store within a store," featuring Funko Wacky Wobbler Bobble-Heads, Funko Force vinyl figures, Bobble-Cars, Computer Sitters, and bobbles or head knockers from NECA and others. Our inventory covers several themes, including horror, sci-fi, fantasy, super heroes, and villians. The selection is expanding by the day, so we welcome bobble collectors from far and wide! Let us know if you are looking for a particular bobble because we fill special orders whenever possible.
We also manage MakeYourDomain.com, a domain registration and website services portal focusing on the small and home-based business market. Everything needed to register, launch and market a personal or business website is available at reasonable prices and backed by the top domain registration company in the U.S. Find out more by clicking on MakeYourDomain.com at the toolbar.
We truly appreciate your beastness! Our companies are small yet professionally maintained operations. This gives us the ability to ship quickly and respond to your special needs and requests. We pride ourselves on our fiend-ly customer service, and we enjoy hearing from customers who love monsterdom as much as we do!
Product Safety Notice
Neither MyMovieMonsters.com nor bObbleWaCky! are manufacturers, and we do not conduct any tests on the merchandise we sell. The items we sell are NOT toys. They are products designed for and marketed to adults and are not meant for children unless the manufacturer packaging clearly provides a suggested minimum age. We assume no liability regarding product safety of any kind. Any questions or complaints should be directed to the individual manufacturers.
Item Conditions and Grading for Collectibles, Magazines and Comics
Collectibles, unless otherwise noted in the item description, are new and factory sealed. Many of the Sideshow figures we offer are pre-owned (a better term than "used" for these purposes) but have never been displayed. To give collectors a general idea of the condition of the packaging or display box for each figure, we use the widely accepted rating system C1-C10. C10 is considered true mint. The packaging is glossy, with no visible defects, and often picked right from the manufacturer shipping carton. C1 means the packaging or display box shows significant handling damage but contents are intact. Lower graded items are perfect for those who wish to discard the packaging and display their figures. You will find most items fall in the C6-C9 range. Please keep in mind that we are not professional graders.
Magazines and Comics are new and picked from the publisher or distributor shipping carton, unless otherwise noted in the item description. Most we would consider Mint or Near Mint. As is the case with general collectibles, we are not professional graders but do provide an accurate description of any printer defects or other information collectors would be interested in.
Fangs for your beastness!
